Regulations on shipments

SHIPMENT REGULATIONS

Orders will be dispatched by courier to the address specified by the customer during the online purchase process.

Jewellery, fashion accessories, and art pieces are shipped through the following courier services, contingent upon the delivery location: DPD, GLS, DHL, Slovenian Post.

By placing an order, you acknowledge the terms of our shipping services. For more details, please consult the general conditions of the carriers.

Once your order is confirmed, you will receive a shipping confirmation email containing a tracking code for your order. The estimated delivery time is 1-9 business days. (The specified delivery period represents an average and is not a guaranteed delivery time).

AMAL STUDIO holds no responsibility for the loss or damage of shipments during transport. It also disclaims responsibility for product loss or damage during the return of products by post.

ALL ORDERS ARE SHIPPED FROM SLOVENIA (EU)

Art and design works leave our office in perfect condition and are protected from damage during transit.

In the event of any package damage, kindly take a photograph. If the product itself is also impaired, you must promptly notify the logistics company upon delivery.

 

SHIPPING AND LOCATION CHARGES - Costs for all products except canvas paintings

 

Delivery is available to EU member states and additional countries as listed below:

 

ZONE / COUNTRY DELIVERY

SHIPPING COSTS

FREE SHIPPING OVER

TIME - tentative

Slovenia

€3

€250

1-3 business days

Europe (Zone 1) *

€10

€300

2-4 business days

Europe (Zone 2) **

€15

€300

2-4 business days

Europe (Zone 3) ***

€20

€300

3-5 business days

Europe (Zone 4) ****

€25

€350

3-5 business days

Europe (Zona 5) *****

€30

€350

3-6 business days

Europe (Zone- 6) ******

€35

€350

3-9 business days

Zone 7 *******

€40

€400

3-9 business days

 

*Europe Zone 1: Austria, Croatia, Hungary, Poland, Slovakia

**Europe Zone 2: Czech Republic, Germany, Italy, Luxembourg, Netherlands, Denmark, France, Bulgaria

***Europe Zone 3: Estonia, Lithuania, Portugal, Romania, Spain, Sweden, Ireland, Latvia

****Europe Zone 4: Finland, Greece

*****Europe Zone 5: Albania, Serbia, Bosna & Hercegovina, Andorra, United Kingdom, Iceland, Norway, Liechtenstein, North Macedonai, Turkey

******Zone 6: Cyprus, Malta, Monaco, United States of America, United Arabian Emirates, Canada, South Africa

********Zone 7: Switzerland, Australia, Russia, New Zealand, Israel, Egipt, Oman, Japan, Brazil, Jordan, Mexico, Argentina 

 

ORDER PROCESSING AND DELIVERY TIME

We typically require 2 to 5 business days to process orders. Once the order is dispatched, it will be delivered by our courier service within 1-2 business days for customers in Slovenia. For deliveries to other countries, the timeframe extends to 3 - 9 business days.

If the desired product is not in stock at the time of the order, we need a little more time to prepare it before sending it.

  • Giclée graphics take 3 to 10 working days, usually 7.
  • Jewelry takes 5 to 10 working days, usually 7. By placing an order, you agree to this.
  • The bag manufacturing time takes 10 to 15 working days.

By placing an order, you agree to this.

  • On our online store, you have the option to specify the delivery address.
  • The buyer is responsible for covering the shipping costs, which are assessed at the time of purchase.
  • We will initiate the shipment once we receive confirmation of your payment.
  • For international orders outside the EU, please be aware that import duties and taxes may be applicable to your order for delivery to that destination. Please note that these costs are beyond our control and are not predictable.
  • In the event of a failed delivery attempt or the recipient's absence during the delivery, the courier will provide information about an alternative delivery date or a location for package collection. Delivery is considered completed when the goods are delivered to the specified address.
  • The delivery will be completed when the goods are delivered to the specified address.

 

In Slovenia, a business day is defined as any day except Saturday, Sunday, or public holidays.

Please ensure that you inspect the package before opening it.

  • If you observe any damage to the package, take a photograph of it. If the product itself is also damaged, it is imperative to inform the logistics service.
  • Upon receiving the products, you assume ownership and responsibility for the ordered items.
  • AMAL STUDIO is not liable for product damage caused during transportation.

 

METHOD OF PAYMENT

The AMAL STUDIO online store accepts payment via payment or credit cards, as listed at the bottom of the website (provided by Stripe). The consumer is required to validate the accuracy of the details on the invoice and to report any discrepancies to the seller within eight days of receipt. Objections regarding the correctness of issued invoices made after this period will not be considered.

The purchase contract (order) is stored electronically on the provider's server and can be accessed by the customer at any time through their user profile (My profile).

Orders will be dispatched by courier to the address specified by the customer during the online purchase process.

Jewellery, fashion accessories, and art pieces are shipped through the following courier services, contingent upon the delivery location: DPD, GLS, DHL, Slovenian Post.

By placing an order, you acknowledge the terms of our shipping services. For more details, please consult the general conditions of the carriers.

Once your order is confirmed, you will receive a shipping confirmation email containing a tracking code for your order. The estimated delivery time is 2 - 9 business days. (The specified delivery period represents an average and is not a guaranteed delivery time).

AMAL STUDIO holds no responsibility for the loss or damage of shipments during transport. It also disclaims responsibility for product loss or damage during the return of products by post.

ALL ORDERS ARE SHIPPED FROM SLOVENIA (EU)

Art and design works leave our office in perfect condition and are protected from damage during transit.

In the event of any package damage, kindly take a photograph. If the product itself is also impaired, you must promptly notify the logistics company upon delivery.

SHIPPING AND LOCATION CHARGES - Costs for all products except canvas paintings

Delivery is available to EU member states and additional countries as listed below:

ZONE / COUNTRY DELIVERY

SHIPPING COSTS

FREE SHIPPING OVER

TIME - tentative

Slovenia

€ 3

€200

1-3 working days

Zone 1 *

€ 10

€ 300

2-4 working days

Zone 2 **

€15

€ 300

2-4 working days

Zone 3 ***

€ 20

€ 300

3-5 working days

Zone 4 ****

€ 25

€ 300

3-5 working days

Zona 5 *****

€ 30

€ 300

3-6 working days

Zone 6 ******

€ 35

€ 300

3-9 business days

Zone 7 *******

€ 40

€ 300

3-9 business days

 

* Zone 1: Austria, Croatia, Hungary, Poland, Slovakia

** Zone 2: Chezia, Germany, Italy, Luxemburg, Netherlands, Denmark, Belgium, France, Bulgaria

*** Zone 3: Estonia, lithuania, Portugal, Romania, Spain, Sweden, Ireland, Latvia

**** Zone 4: Finland, Greece

*****Zone 5: Albania, Serbia, Bosna & Hercegovina, Andorra, United Kingdom, Iceland, Norway, Liechtenstein, North Macedonai, Turkey

****** Zone 6: Cyprus, Malta, Monaco, United States of America, United Arabian Emirates, Canada

******** Cona 7: Switzerland, Australia, Russia, New Zealand, Israel, Egypt, Oman, Japan

 

ORDER PROCESSING AND DELIVERY TIME

We typically require 2 to 5 business days to process orders. Once the order is dispatched, it will be delivered by our courier service within 1-2 business days for customers in Slovenia. For deliveries to other countries, the timeframe extends to 3 - 9 business days.

If the desired product is not in stock at the time of the order, we need a little more time to prepare it before sending it.

  • Giclée graphics take 3 to 10 working days, usually 7.
  • Jewelry takes 5 to 10 working days, usually 7. By placing an order, you agree to this.
  • The bag manufacturing time takes 10 to 15 working days.

By placing an order, you agree to this.

  • On our online store, you have the option to specify the delivery address.
  • The buyer is responsible for covering the shipping costs, which are assessed at the time of purchase.
  • We will initiate the shipment once we receive confirmation of your payment.
  • For international orders outside the EU, please be aware that import duties and taxes may be applicable to your order for delivery to that destination. Please note that these costs are beyond our control and are not predictable.
  • In the event of a failed delivery attempt or the recipient's absence during the delivery, the courier will provide information about an alternative delivery date or a location for package collection. Delivery is considered completed when the goods are delivered to the specified address.
  • The delivery will be completed when the goods are delivered to the specified address.

 

In Slovenia, a business day is defined as any day except Saturday, Sunday, or public holidays.

Please ensure that you inspect the package before opening it.

         If you observe any damage to the package, take a photograph of it. If the product itself is also damaged, it is imperative to inform the logistics service.

         Upon receiving the products, you assume ownership and responsibility for the ordered items.

         AMAL STUDIO is not liable for product damage caused during transportation.

 

METHOD OF PAYMENT

The AMAL STUDIO online store accepts payment via payment or credit cards, as listed at the bottom of the website (provided by Stripe). The consumer is required to validate the accuracy of the details on the invoice and to report any discrepancies to the seller within eight days of receipt. Objections regarding the correctness of issued invoices made after this period will not be considered.

The purchase contract (order) is stored electronically on the provider's server and can be accessed by the customer at any time through their user profile (My profile).