Terms of Service

These general business conditions expound upon the operation of the AMAL STUDIO store website, user rights, and the business relationship between the provider and the customer.

By visiting the website and/or making a purchase, you agree to abide by our business terms, including additional terms and policies, whether outlined in this policy or accessible through hyperlinks. These Terms of Service apply to all users of the Website and may be subject to amendments or supplements at any time, without prior notice.

The general terms and conditions of the AMAL STUDIO online store have been formulated in compliance with the Consumer Protection Act (ZVPot-UPB2), taking into consideration the recommendations of the Chamber of Commerce and international e-business codes.

 
PROVIDER INFORMATION
AMAL STUDIO d.o.o.
Štihova ulica 13,
1000 Ljubljana,
Slovenia
 
 
The provider associates the rights:

• The right to entirely or partially withdraw products from sale at any given time.

• The authority to alter product prices without prior notice. Prices remain valid at the time of order placement and are not predetermined.

• The discretion to modify the content of products and other website content at any time.

• The prerogative to cancel an order if the product is out of stock or withdrawn from sale.

• The option to limit the sale of specific products.

• The capability to do so for a defined or indefinite duration.

• The right to discontinue operation or block access to the website and store at any time.

 
We will make sure that all the details, descriptions, and prices of the products that appear on the store website are correct at the time of entering the relevant information into the online store system.
The product description contains information about the material, price, size, and a short description. You can view the product through various images.
 
We reserve the right, but have no obligation, to limit the sale of our products or services to any person, geographic area, or region.
 
 
PROHIBITION OF USE
You may not use our products for illegal or unauthorized purposes, nor may you violate any laws, including copyright laws. Any reproduction or distribution of the content is prohibited and may result in civil and criminal penalties. You may use the content only with the express permission of the provider.
 
 
SECURITY
The provider does not promise that functional aspects of the website or our content will be error-free
The provider does not promise that this site is free of viruses or other harmful components. But we're trying to make sure it doesn't happen to them
We always recommend that all internet users have the latest virus scanning software installed.
 
 
USER AGE
Our services are not intended for minors, i.e. persons without work capacity and/or under the age of eighteen (18). If you are under the age of 18 or a minor under the relevant legal provisions of your country of origin, please do not register or subscribe to our services.
If a minor registers and we find that he is under 18 years of age, we reserve the right to terminate or cancel the user account of that person.
 
We reserve the right to only accept orders from those over the age of 18.
 
PRICES
Product prices are quoted in Euros (EUR) and may change from time to time without prior notice.
 
 
PROMO CODES
Promotions are special offers that we offer to customers from time to time. For a particular promotion, we use a promotional code that provides shopping benefits and has a predetermined expiration date. Every promotion or special offer has a code that you can enter during checkout that tells our system to apply a specific discount to your purchase.
 
 
LOG IN TO THE ONLINE STORE
The user agrees to provide the mandatory information required for registration and also acknowledges that such information is true, complete and up to date User is solely responsible for keeping such information up to date. If the user submits incorrect, outdated, or incomplete information, the company reserves the right to temporarily suspend or cancel the user's account. The user must protect and keep the password for the account confidential and must not disclose it to third parties. The user may not allow other users to access the services through the user's account, nor use another user's account to access the services.
 
The user is responsible for all activities conducted through the user's account through any device. If the user suspects that another user is using his account, he must immediately notify the company. The Company may suspend or cancel a user's account if it believes that the user has violated these terms.
 
Password and Security
The account password you set must be unique and secure
You must keep your password safe and not share it with anyone
You will be responsible for all activities and orders under the password
 
 
SIGN UP FOR E-NEWS
You can subscribe to our e-newsletter at any time. By registering, you will periodically receive news about news and promotional offers. If you want to stop receiving e-news at any time, simply unsubscribe from them.
 
 
PRODUCTS AVAILABLE IN THE ONLINE STORE

·         Ines Amal designer jewellery (including rings, bracelets, earrings, and necklaces)

·         Ines Amal's fashion accessories (comprising handbags, scarves, and belts)

·         Artworks by Ines Amal (encompassing paintings on canvas, paintings on paper, illustrations, and graphics)

·         Ines Amal's books

 
 
PURCHASE PROCEDURE
Before making a purchase, please read carefully the general conditions, privacy policy, and cookie policy available on the website. After placing the order, the customer receives an e-mail notification that the order has been accepted. Where all information about the content of the order and the price is recorded. Acknowledgment of receipt of your order does NOT mean that your order has been accepted, but simply that you have successfully submitted your order, that we have received it, and that we need to review it.
 
Before we accept the order, we may also request additional information or checks.
When delivering goods that the provider does not have in stock, we will notify you via e-mail about the delivery deadline. In doing so, the provider does not assume any responsibility for damage that may occur due to a longer delivery period.
 
If the buyer decides to cancel the order, he must immediately notify the provider via e-mail at support@amalstudio.com. If the order has already been placed, the buyer refuses the shipment to the delivery service.
The sales contract between AMAL STUDIO and the buyer is concluded in the Online Store at the moment when the provider sends the buyer an email about the status of his order. From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer.
We reserve the right not to accept your order. In such a case, we will notify you by e-mail.
 
 
PAYMENT METHOD
The AMAL STUDIO online shop allows payments by prepayment or by debit or credit card, which are indicated at the bottom of the website (provided by Stripe). The consumer makes the payment immediately during the order process, by entering his payment or credit card information.
 
The buyer is obliged to check the correctness of the information on the invoice and to notify the seller of any errors within eight days of receipt. We do not consider objections made later regarding the correctness of the issued invoices.
The purchase contract (order) is stored in electronic form on the provider's server and is accessible to the buyer at any time in his user profile (My profile).
 

·         All credit/debit cardholders must be verified and approved by the card issuer.

·         The payer must be the same person as the information in the user's account.

·         We will accept payment in Euros (EUR).

·         If the issuer of your payment card refuses to authorize payment to the provider, the provider will not be responsible for any delay.

 
By placing an order in our online store, you authorize AMAL STUDIO to process a charge on your credit card in the amount of the total price of the order for the goods you purchased.
The personal information you provide may be disclosed to a credit reference or fraud prevention agency that may maintain this information.
 
As far as we can, we take care to protect the details of your order and payment
The buyer is obliged to settle the shipping costs that we charge at the time of the order.
 
Please note that bank transfers may incur additional bank transfer fees that cannot be estimated at the time of purchase. You have paid such costs at your own risk under the agreement you entered into with the bank.
 
 
COMPLAINTS, EXCHANGE, AND REFUNDS
For a complete shopping experience, we offer you the exchange or return of products within 14 days of purchase.
You must email us the original order details, along with details of the product you wish to return and the reasons for returning it. The goods must be returned no later than 30 days after the notice of withdrawal from the contract (purchase).
 
If you want to return or exchange a product, it must be unused, undamaged, and in its original packaging. We inspect the returned products and evaluate the actual condition, and based on the evaluation, we inform you by e-mail whether we accept the returned product or not.
 
If the size of the jewelry is not suitable, please inform me by email at support@amalstudio.com.
 
I consider jewelry complaints within 6 months from the purchase of the product.
 
WITHDRAWAL FROM PURCHASE
If you have changed your mind about your purchase, please send a message to support@amalstudio.com before these are shipped.
 
CHANGES TO THE TERMS OF SERVICE
We reserve the right, at our discretion, to update, modify or replace any part of these Terms of Service without prior notice. Your use of or access to our website following the posting of any changes to these Terms constitutes your acceptance of those changes.
 
 
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@amalstudio.com
 

VALIDITY OF THE PRIVACY POLICY

The regulations, as published on the AMAL STUDIO website, come into effect as of October 1, 2023.